Introduction
At Charlie's Lights, your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you request a quote, schedule a service, or otherwise interact with our holiday lighting services.
Information We Collect
We may collect personal information that you voluntarily provide to us when you contact us, complete a form, or book a service. This information may include:
- Contact details such as your name, phone number, email address, and mailing address
- Property details and service preferences related to your lighting design and installation
- Scheduling details, communication history, and other information you choose to share with us
We may also collect limited technical information when you visit our website, such as your IP address and basic usage data, to help us improve the site experience.
How We Use Your Information
We use the information we collect to:
- Provide, schedule, and manage our holiday lighting services
- Prepare quotes and proposals tailored to your property and preferences
- Communicate with you about appointments, service updates, and seasonal offerings
- Respond to your questions, feedback, or support requests
- Improve our services, website, and customer experience
Information Sharing
We do not sell your personal information. We may share your information only with trusted third parties who help us operate our business and deliver our services, such as payment processors or service partners, and only to the extent necessary for them to perform their work.
We may also disclose information if required to do so by law, to protect our rights or property, or in connection with a business transfer such as a merger or acquisition.
Data Security
We use reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on where you live, you may have certain rights regarding your personal information, which can include:
- The right to request access to the personal information we hold about you
- The right to request correction or deletion of your personal information
- The right to opt out of certain marketing or promotional communications
To exercise any of these rights, please contact us using the information in the “Contact Us” section below.
Cookies and Tracking
Our website may use cookies or similar technologies to enhance your browsing experience, remember your preferences, and help us understand how visitors use the site. You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent, though some parts of the site may not function properly without them.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the effective date at the top of this page. Your continued use of our services after any changes become effective means that you accept the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at service@charlieslights.com or call us at (248) 978-3650.